Transfer Files During A Chat Salesforce

With Einstein Bots you can complement your chat support experience with a smart automated system that saves your agents time and keeps your customers happy.

Transfer files during a chat salesforce. Transfer Files During a Chat When The Agent Send The First Request. We do not have file transfer facility between Bot and customer. Provides an animated chat invitation that appears based on certain criteria.

Agents associate incoming files with new or existing records. This blog is about Configuring and deploying Live Agent in Salesforce. The agent can request that the user transfer a file by clicking the Attach File button from the Service Cloud Console.

The agent can request that the user transfer a file by clicking the Attach File button from the Service Cloud Console. So the functionality that you tried out is the functionality to transfer files FROM visitor TO agent. Its also very important for Agent to send filesscreen shot as support to help customers.

Agents can provide customers with the ability to upload and transfer files during a chat so they can easily share more information about their issue. When using Transfer Files During a Chat Feature of live agent visitor can attach any files as long as it does not exceed file size limit of 5mb. So that all your web-visitorsCustomers can get help 24x7 with the help of live agent chat.

While chatting with a customer click the File Transfer button. We want it can also work for Agent. 9202018 Hello Trailblazers and Salesforce Enthusiasts.

Live Agent in Salesforce. Cookies used to analyze site traffic cookies used for market research and cookies used to display advertising that is not directed to a particular individual. In the pilot feature - transfer files the cutomer can send files to Agent.