Transfer To Queue Flow Amazon Connect

External quick connects require only a phone number and do not allow you to set a queue or contact flow.

Transfer to queue flow amazon connect. However you may want to create custom contact flows for your specific scenario. When you create the Agent or Queue quick connect select a contact flow that matches the type of transfer to enable. Specifies the flow to invoke when a customer is transferred to a queue.

I guess Ill just use the add z to beginning of call flow name. To do this you first open the contact flow you want to copy and do a save as. Transfers the customer to a phone number external to your instance.

Try creating a new contact flow set it up as shown below and connect it directly to an inbound phone number. The Offer the Caller options Wait Voice mail and Call Back In our standard queue hold we check the queue status for time in queue of 3 minutes. On the Contact flows page next to the Create contact flow button choose the down arrow and then choose Create agent whisper flow.

If this block is triggered during a chat conversation the contact is routed down the Error branch. Continue to wait for next available agent transfer to voice mail or operator and call back. 2112021 Using this customer queue flow no audio is played in the queue before an agent answers a call.

In Amazon Connect queues ARE NOT part of the main contact flow. We use this poor mans estimated wait time to provide an option to the caller if they are in queue longer than 3 minutes. You can select it explicitly from your list of defined queues or assign the queue you want to an attribute and use the attribute.

1082020 On the Contact flows page next to the Create contact flow button choose the down arrow and then choose Create transfer to queue flow. 3252020 Add a Transfer to queue block In the contact flow designer expand Terminate Transfer and then drag and drop a Transfer to queue contact block onto the canvas. Create a quick connect for the type of transfer to enable.